Customer Support Deputy Manager (m/f/d)

Candidate is required to have mechanical or electrical engineering background. If he is familiar with SUSS Scanner tools or exposure tools in semiconductor industry will be a plus.

Due to candidate also required to support Global  Scanner questions, his English skill must be under the level of  "negotiable".

• Working experience is required 10 years or above; experienced in Coat & Bond or semiconductor equipment is plus
• Bachelor degree is required; Master degree is plus
• Major in Electricity Engineering, mechanical Engineering, or Engineering related
• Language-English skill is required "C1" at least; Language -German is plus
  

• Field support to customers in Middle of Taiwan, ex: Taichung, Changhua, Yunlin.
• Provide strategic leadership and direction for the delivery of pre- and post-sales service and support to customers.
• Manage all facts of customer retention, including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Develop customer-specific procedures, and main task is related to management on equipment performance, CIP driving, manpower arrangement, field service and parts order processing.
• Assist and manage return materials authorization processes for ensuring customer returns, exchanges, service, and repairs are completed with speed and accuracy.
• Required to participate in customer service meetings, maintain positive relationship with customer contacts
• Write reports on time for the purpose of administration, service events, technical data and improvement
• Proactively take ownership on resolving service problems and well discipline of management
• Execute escalation procedure with formal supervisory responsibilities.