DKV EURO SERVICE GmbH + Co. KG
Head of Site Reliability (gn) fulltime/parttime (hybrid)
Publiziert am: 4/9/26 | Ratingen | Vollzeit
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Head of Site Reliability (gn) fulltime/parttime (hybrid)
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
- You define and continuously evolve the SRE strategy, aligned with business priorities and product roadmaps, and establish SLIs, SLOs, SLAs, and error budgets as core governance and decision‑making instruments.
- You take executive ownership of key reliability KPIs such as availability, latency, MTTR, and error‑budget burn rates, translating business risk and customer impact into clear technical reliability priorities.
- You drive continuous improvements in resilience, disaster recovery, and business continuity, while ensuring strong observability standards across platforms (metrics, logs, traces) for rapid detection and resolution of incidents.
- You champion an automation‑first mindset, reduce operational manual work (toil), enforce blameless postmortems, and ensure systematic follow‑up to prevent recurring incidents.
- You collaborate closely with Product, Architecture, Platform, and Security teams to design fault‑tolerant, scalable, and cloud‑native systems, embedding reliability as a true product feature while ensuring cost‑efficient investments.
- You provide disciplinary and functional leadership to Site Reliability Engineering teams, build a high‑performing and psychologically safe learning culture, and develop career paths, skills frameworks, and coaching models up to senior and principal levels.
- You have a deep, hands-on understanding of Site Reliability Engineering principles, including SLOs, SLIs, error budgets, and toil reduction, and have successfully introduced SRE in traditionally DevOps‑ or operations‑driven organizations.
- You bring a strong technical foundation in large-scale, distributed, cloud-native systems and modern software and platform architectures, including experience with platform engineering and internal developer platforms.
- You have proven experience in incident management, resilience engineering, and operating production systems at scale, and you lead calmly, clearly, and decisively in high-pressure situations.
- You possess solid expertise in core engineering practices such as observability, automation, CI/CD, and infrastructure as code, applying them to improve reliability and operational efficiency.
- You have extensive senior leadership experience in complex organizations and provide both disciplinary and functional leadership to multiple technical teams.
- You communicate reliability risks and technical trade-offs effectively to non-technical stakeholders and foster sustainable team performance and a strong learning culture through a coaching-oriented leadership mindset.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Kai Westerhof via Kai.Westerhof@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
