Customer Resolution Specialist (m/f/d) for AIRBUS

Customer Resolution Specialist (m/f/d) for AIRBUS

Our offer:

• Attractive and fair salary conditions
• Extensive employee benefit programme “Orizon PlusPoints”
• Training measures suiting your tasks and activities
• Up to 30 days of annual leave
• Personal support and qualified advice from the Aviation Unit offices, e.g. in Hamburg-Finkenwerder, Stade, Augsburg, Munich or Bremen

Your prospective job:

For our prestigious client Airbus Operations at the location Hamburg-Finkenwerder you act as Customer Resolution Specialist (m/f/d).

Your responsibilities:

• Participate in and contribute to a high performing cross functional customer account support team and customer resolution services team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
• Maintenance of customer records
• Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
• Maintenance and development of the customer service quality level
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Support organisation in securing on-time material delivery to meet customer expectations
• Train and Support our customers in using our e-commerce platforms
• Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
• Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager

Your profile:

• Completed studies in supply chain / logistics, buiseness administration, industrial engineering or comparable
• Professional experience in procurement, customer service and logistics
• Experience in the field of shipping or aviation is an advantage
• Good knowledge of SAP and Google Workshop
• High proficiency in English both written and spoken
• German would be a plus

Bewerbung und Rückfragen

Wir freuen uns auf Bewerbungen (unter Angabe von ID-Nummer 351358, Verfügbarkeit und Gehaltsvorstellung) gerne per E-Mail an bewerbung.aviation@orizon.de oder über unser Bewerbungsmodul auf dieser Seite.
Für Fragen steht Frau Sobotta gern unter der Telefonnummer +49 4032509781 zur Verfügung.

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