Microsoft Dynamics 365 Configuration Manager (m/f/d)

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

• Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
• Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
• Support integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
• Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
• Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
• Collaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently.

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
• Skill in deploying and refining AI-driven customer service solutions.
• Knowledge of managing user roles, permissions, and compliance settings.
• Ability to collaborate effectively with Operations, IT, and vendors.
• Aptitude for diagnosing system inefficiencies and driving improvements.
• Fluent in german and english

• Inclusive and appreciative culture
• Health & well-being: Prioritize your health with supported sports and leisure activities.
• Professional and personal development: Take advantage of numerous training and continuing education opportunities! Benefit from training courses, language courses, or leadership training, for example.
• Discounts & Additional Financial Benefits
• Flexibility: With a variety of working models, you can organize your work according to your preferences. Benefit from mobile office, flexible working hours, and part-time models.
  

Gehaltsinformationen

• On request

Ihr Kontakt

Ansprechpartner
Julia Cyzewski

Referenznummer
837328/1

Kontakt aufnehmen
E-Mail: julia.cyzewski@hays.de

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