Knowledge Manager Customer Service (gn) Vollzeit/Teilzeit

As a Knowledge Manager Customer Service, you will be essential to achieving our scalability and automation strategy at DKV Customer Service across Europe. Your expertise will shine as you deliver top-notch, verified content about our products and processes for our AI tools, knowledge base, and customer communications. You'll manage content, spearhead targeted knowledge-gathering and quality assurance processes, measure success with KPIs, and continuously enhance our knowledge base. Your passion for excellence will make you a key part of our award-winning Customer Service team, always challenging the status quo and ensuring we live up to our claim, "You Drive, We Care." 

The responsibilities of the role include: 

• You'll be the mastermind behind creating, verifying, and managing product and process content for our AI tools in Customer Service across Europe.
• You'll collaborate with our marketing team, external agencies, and sometimes create content yourself to ensure our assets are top-notch.
• You'll be at the forefront of managing all Requests for Change (RFCs) in knowledge management, enhancing content and processes.
• You'll spearhead the integration and management of rule-based communication using Dynamics 365 Customer Insights – Journeys, building journeys, managing assets, content modules, and HTML templates.
• You'll be the key player in selecting, integrating, and optimizing content and knowledge management systems and tools for both organizational and customer-facing content.
• You'll be the go-to content expert in AI-related Customer Service projects, providing essential content and information to power our AI. 
• You'll lead the standardization of onboarding and training across Customer Service units in Europe, ensuring unified training materials and concepts.