DKV EURO SERVICE GmbH + Co. KG
Customer Service Representative (gn) - Location Prague/CZ
Publiziert am: 21.09.26 | | Vollzeit
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Customer Service Representative (gn) - Location Prague/CZ
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
As a Customer Service Representative, you will be the primary point of contact for our customers and play a key role in delivering an outstanding customer experience. You will support customers throughout their journey, resolve inquiries and complaints efficiently, and ensure that customer data and administrative processes are handled accurately. By building trusted relationships with customers, you will contribute directly to customer satisfaction and loyalty.
- Act as the first point of contact for customers via phone, email, and other communication channels.
- Provide professional, accurate, and solution-oriented support for customer inquiries.
- Build and maintain long-term customer relationships based on trust, reliability, and excellent service.
- Identify customer needs and ensure a high level of customer satisfaction.
- Complaint Handling & Issue Resolution
- Maintain and update customer master data in the CRM system.
- Register customers in toll systems and support related administrative processes.
- Process applications and order DKV Cards for new customers.
- Ensure the accuracy and completeness of customer records and documentation.
- Support the achievement of individual and team service targets.
- Completed secondary education (high school diploma or equivalent).
- Previous experience in customer service, customer support, or an administrative role is an advantage.
- Good MS Office skills, particularly Excel.
- Experience working with CRM systems is beneficial.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a passion for delivering excellent service.
- Ability to work independently while contributing effectively within a team environment.
- Strong organizational skills and attention to detail.
- Solution-focused approach and ability to handle multiple priorities.
- Fluent Czechlanguage skills.
- Communicative English or German language skills are considered an advantage.
What We Offer
- Flexible working hours and the possibility to work from home.
- 25 days of annual leave.
- 3 sick days and 1 additional day off.
- Attractive performance-based bonus scheme.
- Cafeteria benefit programme.
- Meal vouchers.
- Contribution to supplementary pension insurance.
- English language courses and development opportunities.
- Modern and friendly working environment within a supportive and collaborative team.
- Fair and approachable leadership culture.
- Regular team-building activities.
- Long-term career opportunities within DKV Mobility, a leading international mobility services provider.
#LI-DNI
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Jens Zangrando via Jens.Zangrando@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
