DKV EURO SERVICE GmbH + Co. KG
Process Manager Lead-to-Order (gn) fill-time/part-time (hybrid)
Publiziert am: 22.07.26 | Ratingen | Vollzeit
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Process Manager Lead-to-Order (gn) fill-time/part-time (hybrid)
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
Do you want to play an
active role in driving a company’s growth and turning big plans into reality?
Then join our team! You can look forward to exciting challenges, an inspiring
environment, and a work culture that combines flexibility and collaboration –
with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team,
you will take on the following responsibilities:
As Process Manager Lead-to-Order, you are responsible for the operational management and continuous optimization of key system-supported processes across the entire Lead-to-Order funnel – from lead generation and routing through qualification and first contact to opportunity handling, quotation, and conversion. You ensure that processes run reliably, efficiently, and consistently in day-to-day operations, identify optimization opportunities throughout the funnel, and independently drive impactful improvement initiatives.
- You manage the Lead-to-Order process in daily operations and ensure that lead generation and routing, lead qualification, and funnel transitions function reliably and according to defined business rules.
- You monitor performance across key funnel stages (e.g., Lead Qualification Rate, Conversion Rates, Cycle Times) and derive targeted actions to improve outcomes.
- You analyze process drop-offs, delays, and inconsistencies throughout the funnel, identify root causes, and independently implement corrective measures.
- You own end-to-end optimization initiatives within the Lead-to-Order process – from problem definition and solution design to successful implementation and impact measurement.
- You ensure that defined lead routing logics, assignment rules, and qualification criteria are correctly implemented and consistently applied in practice.
- You collaborate closely with Sales, Marketing, and Operations to optimize lead handovers, first-response processes, and opportunity handling across clearly defined transition points.
- You translate operational requirements into concrete workflow, CRM, and process enhancements and drive their implementation through to effective operational adoption.
- You ensure that new process designs and optimization measures are successfully embedded into day-to-day operations and deliver measurable business impact.
- You act as the central point of contact for operational questions related to lead management, funnel governance, and process execution within your area of responsibility.
- You have experience managing and optimizing Lead-to-Order or Sales Funnel processes, ideally within a Commercial Excellence environment.
- You bring strong expertise in funnel management and KPI optimization (e.g., lead routing, qualification logic, conversion rates) and can derive and implement data-driven improvements.
- You have a proven track record of independently driving optimization initiatives from concept to implementation, delivering measurable business impact.
- You have experience working with CRM systems and digital platforms and understand how process logic can be mapped, managed, and optimized within system environments.
- You work in a structured and pragmatic way, turning complex processes into scalable and operationally effective solutions.
- You are confident in driving process adherence and implementing process logic, even when facing resistance in day-to-day operations.
- You thrive in cross-functional environments and can pragmatically align diverse stakeholder requirements across the funnel.
- Fluent English is essential; additional languages are a strong asset in our international environment. By nature, this role operates across functions, regions, and stakeholder groups.
- You are a team player with high standards for quality and impact. You challenge the status quo, think in solutions, and see continuous improvement as part of your mindset rather than just an annual objective.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via Cristina.Moraru@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
