Customer Service Product Operations Specialist (m/f/d)

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• Manage the day-to-day operations of customer service products throughout their lifecycle, ensuring smooth execution across all European markets
• Work closely with the Service Operations and Warranty teams to align operational requirements, define business needs, and ensure customer service products and claims processes are effectively implemented and continuously improved
• Create, maintain, and continuously improve claims policies, reimbursement procedures, and operational guidelines to ensure consistency and compliance
• Monitor product performance through KPIs, identify operational issues, and drive corrective actions
• Act as the key operational contact for internal stakeholders, markets, retailers, and external service providers regarding customer service products and claims processes
• Prepare operational reports, process documentation, training materials, and user manuals to support product execution and market readiness
• Provide operational support and guidance to markets and retailers, ensuring consistent application of customer service products and claims procedures
• Identify process improvement opportunities and support continuous optimization initiatives to enhance operational efficiency and customer experience

• You have a degree in business administration, engineering, automotive management, or a comparable qualification
• You have experience in customer service operations, aftersales, product operations or warranty preferably within the automotive industry
• Good understanding of customer service processes, claims handling, reimbursement procedures, and operational workflows
• Experience working with customer service systems, warranty or claims management platforms, and cross-functional IT projects is considered an advantage
• Strong analytical and problem-solving skills with a structured and detail-oriented approach to work
• Ability to manage multiple operational tasks while maintaining high levels of accuracy and quality
• Excellent communication and stakeholder management skills with the ability to collaborate across international teams
• Good understanding of Microsoft Office applications, particularly Excel and PowerPoint; experience with reporting tools is an advantage
• Familiarity with AI-powered productivity tools and their application in operational processes is considered a plus
• Excellent English communication skills. Additional European languages or Mandarin are considered an advantage
• You enjoy working in a dynamic, fast-paced, and international environment with an agile mindset

• A variety of cultural and recreational offers
• Committed, innovative, friendly... team

Ihr Kontakt

Ansprechpartner
Nina Steiner

Referenznummer
885227/1

Kontakt aufnehmen
E-Mail: nina.steiner@hays.de

Anstellungsart
Anstellung bei der Hays Professional Solutions GmbH