DKV EURO SERVICE GmbH + Co. KG
Customer Service Representative (gn) Vollzeit/Teilzeit (Hybrid) befristet für 1 Jahr
Publiziert am: 10.04.26 | Ratingen | Vollzeit
zur original Anzeige
Customer Service Representative (gn) Vollzeit/Teilzeit (Hybrid) befristet für 1 Jahr
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
As part of our team, you will take on the following tasks:
You enjoy talking to our customers – you handle all kinds of customer enquiries with ease and enthusiasm over the phone.
As a talented multi-tasker, you manage to listen actively to our customers whilst simultaneously using the relevant systems (omnichannel tools, Dynamics, SAP…).
You also respond to our customers’ enquiries via email in a friendly and service-oriented manner.
You identify customer needs and utilise upselling and cross-selling opportunities to offer added value to both our customers and DKV Mobility.
You are fully committed to our customers every day, placing the highest value on integrity and customer focus in line with our slogan ‘You drive, we care’.
Complex customer enquiries are right up your street, and you want to delight our customers with a prompt solution.
Products that require explanation, such as Toll, Refund and eMobility, don’t faze you; in fact, they really spur you on.
You support our customers throughout the entire customer lifecycle.
Our current service hours are tailored to our customers.
You have completed vocational training or are changing careers – what matters to us is motivation and customer focus.
Friendly and positive communication is one of your strengths.
Personal responsibility and team spirit are not mutually exclusive for you – you embody both.
You enjoy talking on the phone and have a hands-on approach.
Not only can we see your friendly smile, but the customer can hear it over the phone too.
You are solution-oriented – solving problems rather than looking for them.
Even a dissatisfied customer won’t rattle you. For you, it’s a personal challenge to ensure every customer has a positive experience.
You enjoy challenging yourself and others to reach the next level of customer service.
You have a perfect command of German and aren’t afraid to communicate with colleagues in English – we are an international customer service community.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via cristina.moraru@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
