DKV EURO SERVICE GmbH + Co. KG
Business Analyst CRM (gn) fulltime/parttime (hybrid)
Publiziert am: 27.03.26 | Ratingen | Vollzeit
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Business Analyst CRM (gn) fulltime/parttime (hybrid)
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
Do you want to actively contribute to a company’s growth and turn ambitious plans into reality? Then join our team! You can expect exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – supported by our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
- You analyze, structure, and evaluate business requirements related to sales processes in Microsoft Dynamics 365 CRM (including lead management, opportunity and pipeline management, and account management).
You act as a central interface between sales departments and IT and support the Product Owner in translating business requirements into an implementable system logic. - You prepare and facilitate workshops with sales stakeholders from across Europe and document the results in the form of use cases, processes, and functional specifications.
- You create and refine user stories, epics, and functional requirements as a basis for the agile development of our CRM system.
- You actively support backlog refinement by analyzing, detailing, and functionally preparing requirements.
- In close collaboration with solution architects and development teams, you ensure that business requirements are correctly understood and implemented.
- You support user acceptance testing (UAT), define test cases, conduct functional tests, and assist with the functional approval of new CRM features.
- You analyze CRM and sales data, identify optimization potential, and thus contribute to the continuous improvement of our sales processes.
- You support operational units in the rollout of new CRM features, contribute to key user trainings, and ensure sustainable knowledge transfer.
- You have successfully completed a degree with a business or IT-related focus, such as business informatics, business administration with an IT focus, or a comparable qualification.
- You bring several years of professional experience as a business analyst, requirements engineer, or consultant, ideally in a CRM or sales environment.
- You have a solid understanding of business processes, IT systems, and agile ways of working. Experience with Microsoft Dynamics 365 is an advantage – alternatively, you bring the motivation and willingness to quickly familiarize yourself with existing systems.
- You work in a structured, analytical, and conceptual manner and enjoy presenting complex topics in a clear and understandable way.
- You are a strong communicator, confident in moderation, and comfortable engaging with a wide range of stakeholders.
- Standing still is not an option for you – you challenge the status quo and feel at home in a dynamic, agile environment.
- You have business-fluent German skills, complemented by very good English skills. Occasional travel within Europe completes your profile.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via Cristina.Moraru@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
