DKV EURO SERVICE GmbH + Co. KG
Customer Service Representative (gn) - Location: Noordwijkerhout NL
Publiziert am: 13.03.26 | Noordwijkerhout | Vollzeit
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Customer Service Representative (gn) - Location: Noordwijkerhout NL
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
Your Role
Electric
driving is becoming increasingly important. DKV is the full‑service
provider in the field of eMobility, offering tailor‑made
solutions for electric vehicles: from charging infrastructure to planning and
design, from consultancy to installation and electricity products.
As
a Customer Support Representative, you are the coordinator and take
ownership of our service delivery. You also support the Sales department in
handling quotation requests and orders in the area of eMobility. Additionally,
you assist other inside‑sales colleagues with all questions related
to electric mobility.
You
are responsible for collaboration with suppliers and installers. After the sale
of our solution, you ensure—in cooperation with the installer—that everything
is delivered and functioning according to agreement. This is an office‑based
role, with opportunities in the long term to occasionally perform tasks “in the
field.”
Your responsibilities:
- Coordinate assignments for the installation of charging stations
- Advise customers on solutions and technical possibilities
- Onboard new customers
- Process charging‑station installations and related kWh tariffs administratively
- Analyse and improve installation processes
- Serve as a link between planning, sales, logistics, and installers
- Handle (malfunction) questions regarding charging cards and charging stations
- Support the Sales department regarding price quotations for charging‑station installations
- Record activities in our CRM systems
- Availability of at least 32 hours per week
- Completed vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)
- Ability to assess situations and translate them into concrete actions within existing processes
- Strong communication skills
- Driven and eager to learn
- Coordinating ability
- Stress‑resistant
- Hands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improved
- Fluent in Dutch and English, both spoken and written; French and/or German is a plus
What we offer
- Market‑competitive salary
- Participation in the bonus scheme after 12 months
- An informal working environment with short lines of communication and a pleasant atmosphere
- 27 vacation days (based on 40 hours)
- Premium‑free pension
- Travel allowance
- Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)
- Free parking at our office in Noordwijkerhout
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Caroline Posthuma via caroline.posthuma@dkv-mobility.com.
Balcke-Dürr-Allee 3
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