DKV EURO SERVICE GmbH + Co. KG
Client Portfolio Manager (gn) - Location Romania
Publiziert am: 27.02.26 | Bukarest | Vollzeit
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Client Portfolio Manager (gn) - Location Romania
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
We are looking for a proactive and customer‑oriented Client Portfolio Manager to join our team. In this role, you will ensure high customer satisfaction, promote our full range of products and services, and contribute to achieving DKV’s commercial objectives through strategic portfolio development, cross‑selling, and up‑selling. If you enjoy building strong client relationships, identifying business opportunities, and working in a dynamic commercial environment, we’d love to meet you.
Responsibilities:
- Activate new clients allocated in the portfolio according to the established sales plan.
- Manage the existing client portfolio, offering support, consultation, and personalized solutions to increase client loyalty and drive business growth through cross-selling and up-selling activities.
- Identify client needs and the potential for using DKV services and products for prospects and existing clients.
- Design customized offers that address the potential and specific activities of clients (e.g., route proposals, fueling solutions, comparative price analyses, fueling station recommendations, product and service recommendations with client-specific attributes).
- Initiate the process and monitor the commercial conditions offered to clients until implementation, in accordance with DKV standards and procedures.
- Analyze the allocated portfolio and implement measures to reduce and prevent client losses and decreases in client turnover, adapting commercial conditions to maximize the use of DKV products and services and increase portfolio profitability.
- Present additional product offers to clients, as well as offers for the products already used, in order to increase the utilization of products in the client portfolio.
- Process customer requests and complaints, communicating efficiently with support departments to clarify reported issues.
- Cooperate with Field Sales, Telesales, Back Office, and Credit Control departments to serve clients while adhering to DKV policies and procedures.
- Implement company commercial policies to promote and enhance the presence of the company’s products/services in the allocated area.
- Prepares periodic reports on activities performed or upon the manager's request.
- Responsible for the accuracy of the information provided to line managers and to the departments of the company with which collaborates
- Minimum 2-4 years of experience in a similar position
- Relevant experience in managing a client portfolio
- Strong skills in promoting products and services to clients
- Excellent communication and teamwork skills
- Excellent organizational, planning, and time management skills
- Customer-oriented and results-driven
- Analytical thinking and financial understanding
- Ability to analyze data
- English language – intermediate level
- Advanced MS Office skills
- Knowledge of SAP is an advantage
- Proactive attitude
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Luminita Neagu via luminita.neagu@dkv-mobility.com.
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