DKV EURO SERVICE GmbH + Co. KG
Customer Service Agent with German (gn) location Bucharest
Publiziert am: 15.01.26 | Bukarest | Vollzeit
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Customer Service Agent with German (gn) location Bucharest
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
At DKV Mobility, Customer Service is more than answering questions — it’s about standing up for our customers, understanding their journey, and delivering experiences that truly make a difference across Europe.
What you’ll do
- Be the Single Point of Contact for our customers — respond to inquiries via phone and email, follow requests end-to-end, and ensure clear, proactive communication.
- Coordinate deliveries and installations of our “need-explaining” products (like toll and refund solutions) — planning, monitoring, and adjusting timelines together with internal teams.
- Ensure data accuracy by entering and maintaining information in SAP and MS Dynamics, keeping customer data clean and reliable.
- Solve problems, not just close tickets — investigate complex requests, handle escalations, and find smart solutions that build customer trust.
- Work with integrity and structure, following policies, confidentiality standards, and our customer-first mindset.
- Collaborate with colleagues across Europe to deliver seamless, high-quality service.
- 2+ years of experience in Customer Service, Sales, Logistics, or Supply Chain (B2B is a big plus).
- Fluency in German (C1) and strong English for international collaboration.
- Any other languages are a plus.
- Familiarity with SAP or MS Dynamics (big plus) and solid MS Office skills.
- Excellent communication skills, empathy, and composure in tense situations.
- A solution-oriented mindset and genuine joy in turning a “difficult client” into a satisfied customer.
- Team spirit and a desire to grow in a dynamic, international environment.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Andreea Enasel via andreea.enasel@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
