Customer Services Specialist (gn) - Location: Noordwijkerhout NL

Based in Noordwijkerhout, we provide a complete mobility solution for the business market in the Netherlands, Belgium, and Luxembourg right from the start. As a Customer Consultant, you are a crucial link in our customer and sales process.

Are you customer-focused and commercially driven? Do you want to work in a role where you both advise and contribute to growth? Then read on!

What will you do?
As a Customer Services Specialist at DKV Euro Service B.V., you are the point of contact for our customers and actively contribute to strengthening customer relationships and commercial growth. From our office in Noordwijkerhout, you support customers in the Netherlands, Belgium, and Luxembourg with their mobility needs. You advise, think proactively, and identify commercial
opportunities. You work closely with the field sales team, prepare quotations, follow up on requests, and actively look for up-sell and cross-sell opportunities. You ensure smooth customer experience and contribute to growth.

You will join an engaged and enthusiastic team of 12 colleagues, where collaboration, knowledge sharing, and helping each other are second nature. Together, you make sure customers feel heard and supported — and that commercial opportunities are not missed. In this role, you report to the Team Lead Customer Consultancy.

Your responsibilities:
• First point of contact for customers and field sales by phone
• Answering customer questions/requests via email
• Recording activities and processing changes in CRM systems
• Acting as a link between customer and field sales
• Advising customers on solutions
• Making courtesy calls to new customers to welcome them and answer any questions about our products and services
• Supporting sales through upselling