DKV EURO SERVICE GmbH + Co. KG
Channel Performance Manager Inside Sales (gn) Vollzeit/Teilzeit
Publiziert am: 16.12.25 | Ratingen | Vollzeit
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Channel Performance Manager Inside Sales (gn) Vollzeit/Teilzeit
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
- You manage the pan-European performance steering of the Inside Sales channel.
- You continuously optimize a central performance management system in Power BI and Genesys for all Inside Sales activities to ensure full transparency across all countries.
- You define and monitor all relevant KPIs (lead handling, contact rates, pipeline conversion, activity levels) within MSD and Genesys.
- You take end-to-end responsibility for monitoring and optimizing the sales pipeline from lead to customer.
- You develop and refine lead scoring models, qualification criteria, and routing rules to ensure optimal processing across all Inside Sales teams.
- You are responsible for all lead, call, and email routing within European sales organizations, ensuring maximum efficiency, customer reachability, and balanced workload distribution.
- You analyze Inside Sales data to identify trends, inefficiencies, and opportunities.
- You work closely with Sales Excellence, Marketing, IT (Genesys & Dynamics), and local sales teams to ensure seamless, data-driven sales processes.
- You participate in the planning, execution, and performance review of pan-European Inside Sales campaigns and initiatives.
- You ensure system readiness for campaigns (Genesys routing, Dynamics workflows) and establish clear standards for performance measurement.
- You hold a Bachelor’s or Master’s degree in Business Administration, Business Informatics, Business Analytics, or Industrial Engineering.
- You bring strong statistical and process expertise.
- You have 4–6 years of experience in Inside Sales Operations or Contact Center Analytics.
- You have expertise in KPI governance, routing and scoring design, end-to-end pipeline management, and pan-European harmonization.
- You are proficient in Power BI (including DAX, RLS, and data modeling) and Power Query.
- You are familiar with Genesys Cloud (routing/analytics) and Dynamics 365 (workflows/CRM).
- You have experience with SQL/Snowflake.
- You are skilled in lead scoring and qualification, routing efficiency, pipeline conversion, system readiness for campaigns, and review and action management.
- You excel at cross-functional stakeholder management and communicate clearly and precisely.
- You drive process harmonization, enablement, and change management.
- You are fluent in German and English, both written and spoken.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via Cristina.Moraru@dkv-mobility.com.
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