1st Level Supporter / Helpdesk (m/f/d)

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Mein Arbeitgeber

• Our client develops innovative software solutions for human resource management

• Queue Management: Distribute tickets and resolve straightforward issues (1–2 days/week)
• Laptop Management: Wipe devices and maintain inventory
• New Hire Onboarding: Prepare laptops for new joiners on the 1st and 15th of each month
• Workplace Support: Assist with monitor and desk setups, basic cabling
• AV Event Support: Help with audio-visual setups for events (1–2 times/week)
• First-Level IT Support: Provide walk-in support for basic IT issues during office hours
• Hardware Provisioning: Supply cables, chargers, and small peripherals as needed
• Ticket Documentation: Create tickets to ensure accurate tracking of all activities

• We’re looking for someone who thrives in a people-focused environment. While technical skills are helpful, this role is more about attitude and service mindset:
• Experience in customer service or IT support is a plus – career changers welcome!
• Basic technical understanding – no deep IT knowledge required
• Willingness to learn tools like JIRA
• Friendly, approachable, and collaborative personality
• Reliable and structured work style
• Backgrounds in UI/UX or video game development are a bonus

• Great entry point for career changers – no deep IT knowledge required
• Technical skills will be taught
• Varied and diverse tasks
• No on-call duty – fixed working hours
• International environment – English as the main working language
• Central location in Munich – easily accessible

Ihr Kontakt

Ansprechpartner
Julia Lesnick

Referenznummer
840359/1

Kontakt aufnehmen
E-Mail: julia.lesnick@hays.de

Anstellungsart
Anstellung bei der Hays Professional Solutions GmbH