1st Level IT-Supporter (m/f/d)

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Mein Arbeitgeber

• Dedicated days to contribute to social and environmental causes
• Comprehensive support for families, mental health, and personal development
• Regular team and company-wide events to foster connection and collaboration
• A dynamic work environment with flat hierarchies and fast decision-making processes
• A strong commitment to diversity, inclusion, and equal opportunity—everyone is welcome and supported, regardless of background

• Distribute incoming support tickets among IT agents and resolve straightforward issues one to two days per week
• Perform laptop wiping and maintain accurate inventory records
• Prepare laptops for new hires on the 1st and 15th of each month, ensuring a smooth onboarding experience
• Assist the workplace team with basic tasks such as monitor and desk installations, and simple wiring
• Provide support for audiovisual events once or twice per week, ensuring technical setups run smoothly
• Offer walk-in support for first-level IT issues during office hours, helping colleagues with everyday technical challenges
• Supply cables, chargers, and small peripherals to colleagues as needed
• Create and maintain detailed tickets to document all activities and ensure accurate tracking of work

• Basic technical understanding of IT hardware and workplace setups
• Strong organizational skills and attention to detail
• Ability to manage tasks independently and prioritize effectively
• Excellent communication and interpersonal skills
• A collaborative mindset and willingness to support others
• Fluent in English (spoken and written); additional languages are a plus
• Prior experience in IT support or workplace services is beneficial but not required

• Remuneration in the most attractive collective agreement in the industry (IGZ-DGB)
• Annual leave entitlement of 28 days
• Generous working time account with the possibility to pay overtime
• Subsidization of direct insurance (as company pension scheme)

Ihr Kontakt

Ansprechpartner
Kristina Meng

Referenznummer
840261/1

Kontakt aufnehmen
E-Mail: kristina.meng@hays.de

Anstellungsart
Anstellung bei der Hays Professional Solutions GmbH