DKV EURO SERVICE GmbH + Co. KG
Customer Service Support (gn) - Location Bucharest
Publiziert am: 29.08.25 | Bukarest | Vollzeit
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Customer Service Support (gn) - Location Bucharest
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
Main responsibilities:
- Receive, review and enter customer orders in the DKV business systems (SAP, MS Dynamics etc) by ensuring the quality of customer information entered
- First level support for DKV customers via chat, email, phone as per the daily target in place
- Acknowledge delivery/installation date, register updates and keep track of changes
- Constantly communicate with customers and colleagues in a timely manner
- Maintain accurate records of customer data in company systems
- Respond promptly to customer escalations after thorough verification of the issue and finding the appropriate solution or escalate to higher support level if unsuccessful
- Highschool diploma, University degree it's a plus;
- Communication and coordination skills
- Attention to details and structured/analytical way of working
- Customer focus
- Reliability and flexibility
- Interest in technical subjects and drive/interest to find solutions
- At least 2 years of relevant experience in customer service /sales/ logistics/ supply chain.
- 1 years of experience in the field of electromobility it's a plus
- At least average level of MS Office
- SAP experience represents an advantage
- Ability to work efficiently in a team (or virtual, remote team)
- Good command of German and English languages
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Zaharia Alexandra via Alexandra.Zaharia@dkv-mobility.com.
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