Customer Resolution Specialist (m/f/d) for AIRBUS

Customer Resolution Specialist (m/f/d) for AIRBUS

Our offer:

• Attractive and fair salary conditions
• Extensive employee benefit programme “Orizon PlusPoints”
• Training measures suiting your tasks and activities
• Up to 30 days of annual leave
• Personal support and qualified advice from the Aviation Unit offices, e.g. in Hamburg-Finkenwerder, Stade, Augsburg, Munich or Bremen

Your prospective job:

For our customer Airbus Operations you are acting as a Customer Resolution Specialist (m/f/d) at the location Hamburg-Fuhlsbüttel.

Your responsibilities:

• Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
• Maintenance of customer records
• Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
• Maintenance and development of the customer service quality level
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Support organisation in securing on-time material delivery to meet customer expectations
• Train and Support our customers in using our e-commerce platforms
• Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
• Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager

Your profile:

• Completed studies in business administration, supply chain / logistics or comparable
• Several years of work experience in disposition / material procurement, customer service and logistics
• Good knowledge in SAP
• Knowledge in Google Workspace
• Shipping or aviation knowledge is an advantage
• Fluent English skills both spoken and written
• German is an advantage

Bewerbung und Rückfragen

Wir freuen uns auf Bewerbungen (unter Angabe von ID-Nummer 327202, Verfügbarkeit und Gehaltsvorstellung) gerne per E-Mail an bewerbung.aviation@orizon.de oder über unser Bewerbungsmodul auf dieser Seite.
Für Fragen steht Frau Sobotta gern unter der Telefonnummer +49 4032509781 zur Verfügung.

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Weitere Stellenangebote finden Sie unter orizon.de

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