DKV EURO SERVICE GmbH + Co. KG
Teammanager Customer Service SME (gn) Vollzeit/Teilzeit
Publiziert am: 7/28/25 | Ratingen | Vollzeit
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Teammanager Customer Service SME (gn) Vollzeit/Teilzeit
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
With 2+ years of leadership experience in a comparable customer-facing position, you know how to motivate, coach and develop customer-orientated teams.
For you, managing a customer service team with key figures such as NPS, CSAT, ASA etc. is already routine.
You are very familiar with state-of-the-art customer service systems such as Dynamics CRM, Salesforce, Zendesk or Genesys PureCloud.
For you, ‘leading by example’ means more than words - if necessary, you can also get involved in operations yourself!
You are characterised by an agile mindset. You prefer quick action and optimisation to excessive analysis and planning.
Constantly questioning the status quo is not a management method for you, but your way of thinking.
Being part of a growth company inspires you. You are looking for a challenge, not a nest. Establishing new structures and scrutinising processes motivates you.
Analytical thinking and the ability to communicate complex processes to your team in an understandable way are your strengths.
You have a perfect command of German and a solid command of English - we are an international customer service community.
With 2+ years of leadership experience in a comparable customer-facing position, you know how to motivate, coach and develop customer-facing teams
For you, managing a customer service team with key figures such as NPS, CSAT, ASA, etc. is already a matter of course. is already routine for you
You are very familiar with state-of-the-art customer service systems such as Dynamics CRM, Salesforce, Zendesk or Genesys PureCloud
For you, "leading by example" means more than words - if necessary, you can also lend a hand operationally!
You are characterised by an agile mindset. You prefer quick action and optimisation to excessive analysis and planning
Constantly questioning the status quo is not a management method for you, but your way of thinking.
Being part of a growth company inspires you. You are looking for a challenge, not a nest. Establishing new structures and scrutinising processes motivates you
Analytical thinking and the ability to communicate complex processes to your team in an understandable way are your strengths
You have a perfect command of German and a solid command of English - we are an international customer service community.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Sabine Kalthoff via 021025517213.
Balcke-Dürr-Allee 3
40882 Ratingen
