DKV EURO SERVICE GmbH + Co. KG
Customer Service Representative (gn) Location: Warsaw
Publiziert am: 25.08.26 | Warschau | Vollzeit
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Customer Service Representative (gn) Location: Warsaw
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
We are part of a leading European B2B platform offering payment solutions for vehicles on the road. Our work is driven by a shared purpose: to create efficient and sustainable mobility for the future. Every day, more than 2,800 employees across Europe support customers in over 50 countries in line with our motto:
You Drive, We Care.
If you have experience in customer service, enjoy building
long-term business relationships and are able to find solutions for customers
even in the most demanding situations, this opportunity may be for you.
Your role
As a Customer Service Representative dedicated to DKV Mobility’s key customers, you will be responsible for comprehensive support of a portfolio of DKV Mobility customers. You will become the first point of contact for customers, supporting them at every stage of cooperation and ensuring the highest quality of service. Your goal will be to build long-lasting relationships, ensure smooth process execution and support customers in the effective use of DKV products and services.
Your tasks
- Provide comprehensive customer support by phone, e-mail and other available communication channels.
- Build and develop long-term business relationships based on trust and high-quality service.
- Identify customer needs and provide reliable, complete and timely information.
- Support customers in using DKV Mobility products and services.
- Receive, analyse and resolve customer requests and complaints.
- Coordinate customer matters in cooperation with other departments within the company.
- Update customer data and documentation in CRM and SAP systems.
- Supporting processes related to credit limits and payment timeliness in accordance with applicable procedures.
- Identify potential business needs of customers and pass relevant information to the dedicated sales team.
- Achieve individual and team quality and service goals.
- Ensure compliance of activities with applicable company procedures and standards.
Your profile
- Experience in customer service, customer support or B2B client service.
- Ability to build relationships and communicate professionally with customers.
- Problem-solving mindset, strong interpersonal skills and customer orientation.
- Good work organisation and the ability to manage multiple tasks simultaneously.
- Ability to work in an international environment.
- Knowledge of CRM systems and MS Office.
- Knowledge of SAP would be an advantage.
- Very good command of Polish and communicative knowledge of English.
We offer
- Employment based on a temporary contract for 18 months.
- Stable employment in an international organisation that is a leader in its industry.
- Opportunities for professional development and gaining new competencies.
- A friendly working environment and support from an experienced team.
- A benefits package including, among others, private medical care, a sports card and co-financing of foreign language learning.
- The opportunity to work in an organisation that actively supports the development of modern and sustainable mobility.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Monika Zderkiewicz via monika.zderkiewicz@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
