DKV EURO SERVICE GmbH + Co. KG
Head of Customer Service DACH (gn) full-time / part-time (hybrid)
Publiziert am: 10.09.26 | Ratingen | Vollzeit
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Head of Customer Service DACH (gn) full-time / part-time (hybrid)
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
- You take responsibility for the operational management of the SME Customer Service Team DACH, with a strong focus on stability, efficiency, and service quality.
- You confidently manage organizations through KPIs and make well-informed decisions based on data and insights.
- You combine operational excellence with the continuous improvement of processes, organizational structures, and system landscapes.
- You have a strong understanding of customer experience and the varying needs of customers throughout the entire lifecycle.
- You are passionate about AI-powered customer service solutions and ideally have experience implementing automation, self-service, or agent-assist applications.
- You drive transformations, scale best practices, and bring a highly analytical and data-driven approach to your work.
- You bring extensive experience in leading large customer service organizations or comparable operational functions and know how to develop and guide teams toward sustainable success.
- You use KPIs to effectively steer organizations, make data-driven decisions, and demonstrate a strong analytical and results-oriented mindset.
- You ensure operational excellence while continuously improving processes, organizational structures, and system landscapes.
- You have a deep understanding of customer experience and recognize the diverse needs of customers throughout the entire customer lifecycle.
- You are passionate about AI-powered customer service solutions and ideally have experience implementing automation, self-service, or agent-assist applications.
- You have successfully led transformations, scaled best practices, and embedded lasting change across organizations.
- You stand out through strong leadership, the ability to influence and drive change, clear communication, and a structured, pragmatic approach to execution, complemented by excellent German and English language skills.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Markus Gierse via markus.gierse@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
